Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please email us at firstname.lastname@example.org.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
If you do not contact us within 2 weeks after the estimated delivery date, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Returns – Please contact us at email@example.com for ALL returns. Exception: Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. Shipping for all returns and exchanges are at the customer’s expense.
Due to high volume and dynamic inventory fluctuations, we do not currently offer exchanges. You can return your product and reorder.
Returns must be received within 15 days of delivery of unwashed, unworn, free of hair human and/or animal, stains, and scent free items in original condition.
Returns must include your packing slip and/or your name/order number.
WORN, WASHED, SMELLY, RUINED CLOTHING WILL BE REFUSED RETURN AND/OR EXCHANGE.
You will promptly receive an email containing your store credit or refund verification as soon as your return has been accepted and inspected.
Shipping is nonrefundable.
Shipping for all returns and exchanges are at the customer’s expense.
Menace Clothing Co LLC does NOT provide prepaid shipping labels for returns.
Customers must contact our Customer Service at firstname.lastname@example.org and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Menace Clothing Co LLC does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer's specifications or are clearly personalized;
- sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore, Menace Clothing Co LLC reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.